At Proyojon, we want customers to receive the correct products in good condition. Because we sell grocery, food and household products, return and refund eligibility varies by product type.
1. Grocery, Food and Perishable Items
Food, grocery and perishable items are generally not returnable or refundable once delivered and accepted by the customer.
However, we may consider a return, replacement or refund if:
- The wrong item was delivered
- The item was visibly damaged at the time of delivery
- The item was spoiled, leaking or defective at the time of delivery
2. Non-Food, Household and Appliance Items
For non-food items such as household products, small appliances or kitchen tools, return or replacement may be considered if:
- The wrong item was delivered
- The product arrived damaged
- The product is non-functional on arrival
- The issue is reported within a reasonable time, preferably within 24 hours of delivery
Return approval may depend on product condition, packaging, usage status and the nature of the issue.
3. Non-Returnable Situations
- Change of mind after successful delivery
- Used, opened or consumed food/grocery products
- Damage caused after delivery due to customer handling, storage or misuse
- Issues reported long after delivery without a reasonable basis
4. How to Request a Return / Refund / Replacement
If you receive a wrong, damaged or defective item, please contact us as soon as possible with:
- Your name and phone number
- Order details
- Product name
- Photos or a short explanation of the issue if possible
Contact:
- Phone / WhatsApp: 01711871348 / 01623993256
- Email: onlineproyozon@gmail.com
5. Refund Method
If a refund is approved, it may be processed through cash adjustment, replacement, or another mutually agreed method depending on the order and situation.