1. Where does Proyojon deliver?
We currently deliver to selected areas including Bashundhara R/A, Nikunja-1, and Uttara Sectors 1, 2, 3 and 4.
2. What are the delivery charges?
Orders below ৳1000 carry a delivery charge of ৳60. Orders of ৳1000 and above carry a delivery charge of ৳30.
3. What payment methods are available?
At present, Proyojon primarily supports Cash on Delivery (COD) unless otherwise mentioned.
4. Can I return grocery or food items?
Food, grocery and perishable items are generally not returnable after delivery, except if the wrong item was delivered or the item was damaged or spoiled at delivery.
5. What if I receive a damaged or wrong product?
Please contact us as soon as possible with your order details and product issue. We will review the matter and assist with replacement or refund where applicable.
6. Do you call to confirm orders?
Yes, in some cases we may contact customers by phone or WhatsApp to confirm stock, delivery details, pricing corrections or substitutions.
7. How can I contact Proyojon?
You can reach us at 01711871348 / 01623993256 or email us at onlineproyozon@gmail.com.