Welcome to Proyojon (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, share and protect information when you use proyojon.biz, place an order, contact us, or interact with our services.
1. Information We Collect
a) Information you provide directly
- Name
- Phone number / WhatsApp number
- Delivery address and service area details
- Ordered products, quantities and delivery instructions
- Messages or support queries you send us
b) Order and transaction information
- Products ordered, order date, order value and order status
- Delivery charge and order confirmation details
- Communication notes related to delivery, stock or price confirmation
c) Website and analytics information
We use website analytics tools such as Google Analytics to understand how visitors use our website. This may collect limited technical information such as pages visited, approximate location, device/browser type, session activity and referring source. This information helps us improve website performance, user experience and product discovery.
2. How We Use Your Information
- To receive, verify and process your order
- To contact you about stock, delivery timing, order clarification or price confirmation where needed
- To arrange delivery to Bashundhara R/A, Nikunja-1, and Uttara Sectors 1, 2, 3 and 4
- To provide customer support, respond to complaints or resolve delivery issues
- To improve our products, service quality, website speed, product pages and customer experience
- To detect abuse, suspicious activity or fraudulent orders
- To comply with legal, tax or business record-keeping obligations where applicable
3. How We Share Information
We do not sell your personal information. We may share limited information only when necessary for business operations, such as:
- Delivery personnel or delivery partners to complete delivery
- Technical service providers who help us operate the website or order system
- Analytics providers such as Google Analytics for website measurement
- Legal authorities if disclosure is required by law or necessary to protect our rights or customers
4. Cookies and Analytics
Our website may use cookies or similar technologies to keep the website functional, remember basic preferences, and measure website usage. By using our website, you agree that such tools may be used for performance, analytics and service improvement purposes.
5. Data Storage and Security
We take reasonable steps to protect customer information against unauthorized access, misuse or accidental loss. However, no website or online transmission method is completely risk-free, and we cannot guarantee absolute security.
6. Your Choices
You may contact us if you want to:
- Correct your delivery or contact information for an order
- Ask about information we hold relating to a recent order or support request
- Request deletion of information where retention is not required for business, dispute or legal purposes
7. Contact Us
01711871348 / 01623993256
onlineproyozon@gmail.com
Bashundhara R/A, Nikunja-1, Uttara Sector 1, 2, 3 & 4